Frequently Asked Questions
At present we accept Bank Transfer, Bitcoin and Cash App. Please note, we are doing all we can to obtain merchant services so we can accept VISA /MASTERCARD payment.The banks, and merchant providers don’t like any hemp or CBD related businesses, they are stuck in the dark ages and don’t want to condone anything related to Cannabis.
Asterion Seeds ships worldwide however, we insist you check local law before placing your order.Laws differ from country to country, state to state and by placing an order, it is your responsibility to confirm that you are ok to do so. All souvenirs contain less than 0.2% THC and are sold as souvenirs ONLY!
Our packages are shipped covertly and your package may be shipped in a number ways, the customer’s name and address and a return address being the only info on the/in the parcel. For some international orders there will be a mandatory signed declaration sticker too. NOTE: we will never disclose what is in the parcel and depending on package size will use an appropriate alternative description.
In future we will also be offering ‘super covert’ shipping options, Sign up to our news letter where we will announce these options in the coming weeks.
When you place an order online, you will automatically receive an e-mail with an invoice.Once paid we will then send you an email to confirm receipt of your order. Once your order is processed we will send you an e-mail notifying you of your tracking number,
If you have not received your tracking number, always remember to check your junk mail folder before contacting us as emails do not always end up in your inbox.
We do all we can to get orders posted as quickly as possible and quote three working days for orders to be processed with U.K. Mainland deliveries usually taking between 1-3 working days and are sent ‘recorded, signed for’, which makes them easy to track. Should you not be at home when a delivery is attempted, your postman will leave a slip through your door and your package will be returned to your closest main post office, waiting for collection. If you do not collect your parcel it will be returned to us and we will then contact you to confirm that your address details are correct so that we can reship if it does eventually arrive back with us.
Most International orders usually deliver within 7 – 10 working days, however they can take up to 21 working days, but this is quite rare. International orders are sent ‘Track and Trace’ and most countries do not require a signature on delivery so will normally be posted through your letterbox, size permitting. If not, it will be returned to your local post room and a card left through your door, notifying you of an attempted delivery and your package is awaiting a pick up. Please collect this from the mail depot.
Please also be aware that we do send to some countries where signature is required and some countries without a tracking number.
We typially use Royal Mail who then handover to the relevant carrier when your parcel arrives in country.
This is generally your local / national mail services / regular postal services. Tracking will be provided via Royal Mail and when it lands in its designated country they will update the courier tracking information.
If your parcel is an international parcel and you do not receive your goods within 21 working days, then please contact us. (It is 15 working days standard for the UK) Once you have done so, we will make enquiries to try and track down your parcel into with the relevant postal service. If we are unsuccessful we cannot be held responsible for the mail service and sadly the issue must be taken up with them.
Please select the relevant currency you wished to be charged in.
If the order is being declined by the bank, please contact your bank and ask them to remove any blocks they may have on International transactions. Once they have done this, please try again and if you are still having issues, drops us a line and we will do all we can to assist you.
Unfortunately we do not accept PayPal as, like the banks their policy is not to accept any narcotic related businesses.
PLEASE SUBSCRIBE TO OUR NEWS LETTER (AT THE FOOTER OF EVERY PAGE) AND WE WILL KEEP YOU POSTED AS WE STRIVE TO ACCEPT ALTERNATIVE MEANS OF PAYMENT!